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Common queries answered

Frequently asked Questions

Due to having many suppliers, your orders delivery time may vary. For most products, expect 4-10 day delivery!

We will exchange unused and unopened products for SVHC HempPoints which work to purchase any products onsite, we do not allow returns of opened products at this time.

Contact us using the form to the right, or Open your account by selecting “My account” from the header menu (top right!) 

Tracking for your order will be sent via email, as well as added to your account here on Serenity Valley Hemp Co.

There are a number of great ways to contact us!  You can use the chat button (bottom right) to reach us on facebook chat, you can email us at or use the form located to the right of this FAQ!

Fixing your shipping address is best accomplished by using the form located to the right of this FAQ!

Currently, we only ship within the United States, as well as Hawaii and Puerto Rico!

Depending on what products you have purchased, you may have multiple packages, as some of our products come from different facilities than our Arizona Location!

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